Returns & Refunds policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail chamodascandycafe@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Effective Date: [Insert Date]
Website: chamodas.com
Company: Chamoda’s LLC
1. Overview
This Return & Refund Policy applies to all purchases made through chamodas.com (the “Website”), operated by Chamoda’s LLC (“Chamoda’s,” “Company,” “we,” “us,” or “our”).
Because our Website operates as a fundraising platform and sells perishable food products, all sales are final unless otherwise stated below.
2. No Returns, Refunds, or Exchanges
Due to the nature of our products and fundraising model:
We do not accept returns.
We do not offer refunds.
We do not offer exchanges.
All purchases are considered final at the time of sale.
This policy is in place due to food safety regulations, product integrity concerns, and the fundraising structure of our organization.
3. Damaged or Defective Products
Chamoda’s LLC will replace items under the following limited circumstances:
The product was damaged during shipping or handling.
The product received is significantly different from what was advertised.
The product quality is materially lower than what was promoted or promised.
We reserve the right to determine, at our sole discretion, whether a replacement is appropriate.
4. Reporting an Issue
To request a replacement, you must:
Contact us within 3–5 business days of delivery.
Provide your order number.
Provide clear photographic evidence of:
The damaged product
The packaging
The shipping label
Failure to provide documentation within the required timeframe may result in denial of the replacement request.
5. Replacement Process
If your request is approved:
A replacement item will be shipped at no additional cost.
Refunds will not be issued in lieu of replacements.
Replacement items are subject to product availability.
If the item is unavailable, Chamoda’s LLC reserves the right to substitute a similar product of equal value.
6. Shipping Issues
Chamoda’s LLC is not responsible for:
Incorrect shipping addresses provided by the customer.
Delays caused by the shipping carrier.
Lost or stolen packages marked as delivered by the carrier.
Customers are responsible for ensuring accurate shipping information at checkout.
7. Fundraising Policy Notice
Because purchases directly support fundraising efforts, all sales contribute to designated campaigns or causes. For this reason, refunds are not permitted except in the limited replacement circumstances described above.
8. Contact Information
For questions or replacement requests, please contact:
Chamoda’s LLC
Website: chamodas.com
Email: chamodascandycafe@gmail.com